Build Stronger Customer Relationships Without the Busywork

From onboarding to retention, let Telex Al agents automate follow-ups, updates, and engagement, so your team can focus on building loyalty, not chasing tasks

Make your customers feel heard, understood, and valued, automatically.

Al support that knows your customers by name and intent

Telex agents understand each customer's past interactions, tone, and needs to deliver context-aware responses that build loyalty.

Telex agents craft thoughtful, human-like replies that resonate

Your customer relationships are nurtured through tailored conversations that reflect empathy and precision.

Learns from each conversation and adapts your support tone

The system evolves with every message, refining its responses to match how you want your brand to sound.

Human in the loop

Your business matters. Telex agents only act when they are sure, and will ask for your input when needed.

We have deployed Telex across many industries like e-commerce, banking, and healthcare, and consistently seen faster response times, improved customer satisfaction, and stronger engagement across the board.

How Telex transformed customer engagement in retail

Retail teams centralized conversations and streamlined communication across channels, leading to faster resolutions and stronger relationships.

How real estate teams built better client trust with Telex

By automating follow-ups and keeping every interaction documented, agents stayed responsive and clients felt consistently supported.

How Telex helps teams deepen loyalty without scaling headcount

With intelligent workflows and customer history at their fingertips, businesses deliver a personal touch, without the overhead.

Build Automated and Semi-Automated Customer Engagement Workflows

Al-Powered Customer Conversations

Telex agents handle inquiries, follow-ups, and routine messages, trained on your tone and customer history to deliver consistent, empathetic responses.

Add Brand Personality to Every Interaction

Telex agents learn your brand voice and audience preferences, ensuring every message reflects your values and builds trust.

Design Multi-Step Engagement Pipelines That Scale

From onboarding to retention campaigns, build workflows that automate repetitive communication and surface human input where needed.

Keep Human Review Where It Matters Most

Let agents handle FAQs and updates while your team focuses on resolving complex requests and building stronger relationships.

Track Sentiment and Conversation Outcomes

Monitor support threads, detect tone shifts, and optimize messaging based on real feedback from your users.

Multi-Channel Customer Engagement

Communicate via email, chat, and SMS, all from one platform. Telex agents adapt your message for the right channel and audience.

Set Up Telex

Set Up Your Communication Channels in Telex

Connect your email, chat, and messaging platforms in Telex to manage customer interactions, follow-ups, and feedback in one place.

Track, Respond, and Manage Relationships with Ease

Handle inquiries, automate responses, and maintain a full history of conversations, all from your Telex dashboard.

Faqs

Got a Question? We Have The Answer

Here’s everything you may want to know before you bring Telex agents on board.

Have a question not listed?

Al-powered customer engagement using the powerful Telex Communication Control Center

Easy to use, but fully extensible communication management powered by Al agents. Spend a day setting it up and enjoy a lifetime of coordinated, high-quality customer engagement workflows, with automation that scales as you grow.